Shipping Information

Shipping Charges

The buyer is responsible for all shipping charges on an item unless otherwise specified. Shipping costs vary by province, state and country.  We will charge shipping and handling based on your postal code or zip code and the size of the package. Larger items may have additional shipping charges which will be included in the item description.  Each shipping method has a charge associated with it and will be calculated during checkout.

Currently most shipping is through the postal system via Canada Post. Any item shipped by regular mail has no insurance or tracking included. Shipping by Small Packet mail has insurance but no tracking. Shipping by Expedited Parcel had insurance and tracking included.  You are free to choose whichever mode of shipping you would like, but must be aware of the above information in regard to insurance.  If you are anywhere other than Canada or the continental US, shipping by Small Packet Air is highly recommended to cut down on shipping time.  (See shipping time section below.)

If you have a shipper you regularly use, you can also arrange to have your item picked up by that company.  Please check with your shipper to see if this is possible especially if you are in the United States or any country other than Canada.

Shipping in Calgary is by Canada Post regular mail, Expedited parcel or local courier.  Our shipping calculator will calculate the rate through Canada Post.  Shipping by local courier is $10 with additional charges for oversized or heavy items which will be listed in the item description.

Combined Shipping

We will combine shipping charges on multiple items.  This will be calculated by the shopping cart and can be combined into a flat rate shipping on small parcels.

Please note, if you are buying quite a few items, please email us to get your shipping rate.  We can generally give you a better rate, because of how we package your order.

Order Handling Time

We generally ship within 24 hours of receiving payment during the week and within 48 hours on the weekend. We send you a shipping notification email once it is shipped with any tracking information if applicable. If you don't receive one within 36 hours of payment, please feel free to contact us and we can resend one. Or check your bulk or spam mail folders because many shipping notifications end up there. 

Please note, shipping by local courier is only available Monday to Friday not including holidays, therefore orders received on Friday will not be shipped until the following Monday.  If it is a holiday long weekend, the order will be sent out the next regular business day. 

Orders can be shipped on a rush basis.  For Canada post you are free to choose whatever method and cost that suits you time limit and budget.  For local courier delivery, items can be shipped in less than 24 hours, however please contact us by phone to confirm this.  Additional charges may apply.

Shipping Time

Please remember that your package is coming from Calgary, Alberta, Canada.

 Canada

It generally takes 3 - 10 business days to ship anywhere in Canada via Expedited Parcel. 

United States

It takes approximately 7- 21 business days to the continental US via Canada Post and the U.S. Postal System.  If you live in the eastern half of the United States it will likely take 10-14 business days by ground; if your item is shipped by air is will take about 3 - 7 days.  

If possible it is recommended to choose shipping by air to Hawaii, Puerto Rico, APO's and other US territories to reduce shipping time.  Many are affected by international shipping durations.

International Shipping

If you are outside of North America, shipping via surface can take 30 - 60 business days or longer.  Where possible it is highly recommended to ship by air to reduce that time to 7 to 21 business days.

Please Note

Shipping time in business days does not include weekends or holidays even if your postal system delivers on the weekend.

All shipping times are estimated only and delivery time can vary. We have no control over your package once it leaves our hands. If your package hasn't arrived within that time frame suggested, please contact us and we will check into it for you. Customer service is extremely important to us so please contact us to address any shipping concerns.

Estimated shipping costs

Please note that these are estimated shipping costs for a standard package approximately 500g or 1 lb and approximately 30 by 25 by 15cm or 12 by 10 by 6 inches)

Local

$9 Local Courier standard package

$5 to $20 additional for oversized and/or rush packages (listed in item description)

Canada

$10 for shipping within Alberta standard package

$13 for shipping to British Columbia, Saskatchewan,

$15 for shipping to Manitoba, Southern Ontario and Montreal

$18 for shipping to Northern Ontario, rural Quebec and most Maritime locations

$21 to the Yukon, NWT and Nunavat

United States

$10 for shipping by Small packet ground

$12 for shipping small packet air

International

$16 - $32 for shipping by small packet air